FAQ on coronavirus and elder services

At Somerville-Cambridge Elder Services we are hearing many questions about Coronavirus, and we thought it might be helpful to share answers for the ones we are hearing most:

Is SCES open? The well-being of the people we serve is our top priority and we will continue providing essential services throughout this difficult time. We are open regular hours, but most staff are working remotely. If you would like assistance, we ask that you call or email, instead of visiting our offices.

What programs are cancelled?  Our social events and congregate meals are closed until further notice. Meals on Wheels, Home Care, and most of our other programs are open.

Can I put services on hold?  Some people are putting services on hold due to concerns about exposure. Please contact your case manager with any questions or concerns.

What precautions is SCES taking?  We are committed to state and federal measures to reduce risk. Wherever possible, we are providing assistance by phone. For in-home services, we are requiring healthy spacing (no closer than six feet), hand sanitizer, and other measures to reduce the risk of exposure. For more details, contact our Aging Information Center.

What if I am feeling sick?  Call 911 if you are having trouble breathing or severe symptoms. If you have a fever, dry cough or mild cold or flu symptoms, call your primary care provider.

One last note:  We have established a Coronavirus resource page to provide easy access to closure updates, announcements, and reliable information.

Please feel free to get in touch if you have questions.  We are in this together and we are here for you.

For more on the measures SCES is taking to safeguard health amid the pandemic, visit the Coronavirus information page or contact the Aging Information Center by calling 617-628-2601 or email info@eldercare.org.