General Purpose: The Bilingual Case Manager is responsible for supporting the dignity and independence of older persons in need of assistance by assessing their situations, identifying unmet needs, arranging for, coordinating and monitoring services to meet those needs, and advocating with other agencies on behalf of the client/consumer.
- Assess individuals for eligibility for programs, according to state, federal and Agency regulations and guidelines
- Conduct in-person assessments in consumers’ homes
- Develop, implement, and revise as needed the plan of care according to state, federal and Agency regulations and guidelines
- Monitor the plan of care for quality and appropriateness according to state, federal and Agency regulations and guidelines
- Make referrals to appropriate programs and community resources as needed according to state, federal and Agency regulations and guidelines
- Maintain documentation for consumer records in an accurate, complete, confidential and timely manner according to state, federal and Agency regulations and guidelines
- Demonstrate working knowledge about human development including, but not limited to, physical, psychological, social and spiritual aspects of aging according to Agency guidelines
- Provide coverage for others as needed
- Comply with HIPAA and other state and Agency confidentiality requirements
- Perform other duties as assigned
- Provide translation and interpretation for agency clients and staff according to agency guidelines
Professional Standards and Conduct:
- Attendance and Punctuality: Due to the flexibility of SCES work schedules it is imperative that staff be reliable and punctual. Staff will attend regularly scheduled meetings as required by management.
- Respect & Courtesy: Everyone deserves and should expect courteous treatment, whether in person, on the phone or in correspondence.
- Cultural Sensitivity: Recognize and demonstrate a commitment to cultural sensitivity.
- Commitment: Commitment to SCES’ mission can be shown in many ways such as, assisting with special projects within the agency, maintaining a positive public image, participating as a volunteer or in professional associations and creating or furthering an initiative that reinforces the mission.
Qualifications/Basic Job Requirements:
- Bachelor’s Degree required
- Excellent communication, organizational and time management skills required
- Ability to work collaboratively as part of a team required
- Successful completion of introductory period in case management required
- Aging Services Access Point (ASAP) experience preferred
- Fluency in Haitian Creole strongly preferred
- Must meet both CORI/SORI and public health screening requirements
- Must be able to lift and carry up to 20 pounds
- Valid drivers’ license and ability to drive properly insured own vehicle required or ability to take public transportation