General Purpose: The Elder Care Advisor is the staff expert on agency and community resources and is responsible for getting information and resources out to the community. The Elder Care Advisor assists older adults, their families, and caregivers, and other community callers, to address their needs for elder assistance by providing advice, information, assessment and care planning activities on the phone or in person. They participate in developing and maintaining resource materials as part of the Age Info team and may participate in community outreach events.
Information and Referral
1. Provide assessment to address an individual’s functional, social, emotional and environmental status and need for assistance.
2. Identify all appropriate interventions to address an individual’s needs or requests including community and/or internet resources.
3. Provide information and advice via phone, email or in person, according to an on-call schedule
4. Advocate for/or arrange appropriate service options for individuals when elders and their family members are unable to do so.
5. Develop and maintain a thorough knowledge of agency programs and services and of community resources, including, but not limited to, financial, health, housing, legal, and mental health resources, and public benefits.
6. Participate in the development and maintenance of agency resource materials as a member of the Age Info team.
7. Complete appropriate paperwork requirements including data entry into program databases, case documentation, and statistical reports.
8. Complete evaluations of services including follow up calls or in person consults to determine if the options provided addressed a particular caller’s needs.
Short Term Care Advisement
1. Become SHINE (Serving the Health Insurance Needs of Everyone) certified to assist individuals with Medicare program enrollment and Mass Health applications.
2. Assist individuals with housing, public benefits, obtaining home care services, and other needs by providing resources and guidance through Options Counseling.
3. Organize and facilitate trainings or groups for clients, caregivers or community members, as needed.
4. Participate in agency marketing and outreach activities, according to marketing plan.
5. Participate in team, program or agency meetings as requested by the direct supervisor.
6. Perform other duties as assigned.
7. Ensure compliance with HIPAA regulations
Qualifications/Basic Job Requirements
1. Bachelor’s degree in social work or related field and/or two years’ experience in social services.
2. Experience working with elders and/or developmentally challenged and disabled adults in a community setting required
3. Basic clinical assessment and intervention skills required
4. Excellent oral and written skills required
5. Ability to work collaboratively as part of a team
6. Knowledge of Medicaid and other public benefits and/or community-based service networks for elders, developmentally challenged and disabled adults
8. Bilingual in Spanish, Portuguese, or Haitian Creole preferred, but not required