The Money Management Program (MMP) Representative Payee & Outreach Manager is responsible for promoting and growing MMP; representing MMP in the community and at the state level; convening the MMP advisory council; and facilitating volunteer training and client support. In addition, the MMP manager is responsible for overseeing and managing all aspects of the Rep Payee program, which assumes legal authority to write and sign checks for clients who need this assistance. This role necessitates excellent interpersonal skills, as the MMP Manager must foster and maintain relationships with referral sources, both internal and external. This position is 35 hours per week.
Job Responsibilities and Performance Standards:
- Coordinate with Community Relations to develop and implement an outreach plan to increase levels of client and volunteer referrals. This plan should include increasing internal client referrals, especially from Home Care staff.
- Assist Protective Services staff with cases that involve a financial component.
- Train and onboard volunteers, maintaining a ratio of one volunteer per client.
- Screen client referrals from SCES staff and outside sources, assign volunteers in a timely manner, and address client concerns as they arise. Communicate proactively with referral sources, especially when internal, about referral status.
- Provide ongoing training, education, and support to volunteers, facilitating three volunteer meetings each year, and addressing volunteer concerns as they arise.
- Manage Rep Payee cases, liaising with Rep Payee clients and their volunteers. Lead problem-solving efforts, drawing on internal and external resources as needed.
- Carry a caseload of Rep Payee clients who are inappropriate for a volunteer.
- Streamline SCES MMP procedures and digitize materials, working towards increased efficiency for agency staff and volunteers.
- Recruit new Advisory Board members as necessary, cultivating a range of local professionals to provide insight into community needs. Schedule and facilitate 3-4 Advisory Board meetings each year.
- Attend MA MMP meetings and stay up to date on state and national MMP regulations.
- Perform other duties as assigned.
Professional Standards and Conduct:
- Leadership: Ability to lead, inspire, and empower staff by demonstrating confidence and leadership presence. Passion and commitment to establishing and developing evidence-based programming for individuals to live in the setting of their choice with dignity and for as long as possible.
- Collaborative and Responsive: Regularly communicate, follow up, and use a team-driven approach. Respond thoughtfully and promptly to agency needs, requests, and inquiries; identify and build partnerships with key stakeholders. Demonstrates excellent organizational and time management skills to meet various deadlines, ensuring closed-loop communication. Ability to multi-task and maintain flexibility to adapt and adjust workload assignments based on various needs.
- Communication: Skilled in verbal and written communication, demonstrating the ability to communicate information in various ways to meet diverse styles and cultural backgrounds.
- Analytical: Critical thinking skills, using logic and reasoning to identify the strengths and opportunities of alternative solutions, conclusions, or approaches to problems.
- Attendance and Punctuality: Dependable, punctual, showing flexibility when needed. Attends meetings as needed and is fully present and participates during those meetings.
- Commitment: Embodies SCES’s core values and shows great integrity, accountability, and professionalism in all interactions. Aids in furthering SCES’s mission and commitment to an inclusive environment.
Qualifications:
- Bachelor’s degree.
- Ability to work independently and collaboratively with diverse populations.
- Exceptional time management and organizational proficiency.
- Must meet both CORI/SORI and public health screening requirements.
Physical Environment:
- Physical surroundings are comfortable with minimal exposure to injury or hazards.
Social/Psychological Conditions:
- Occasional stress due to periodic or cyclical workload pressures and deadlines. Some interruptions involved.
Physical Effort:
- Frequently sits, stands, walks, bends, reaches, and stoops throughout the day.
- Frequently lifts, pulls, pushes, and carries up to 20 lbs.
- Periodic eye strain and light ear strain.