General Purpose: The Protective Services Caseworker engages in activities related to the determination of eligibility for Protective Services and/ or the Elder at Risk Program and the provision of services to elderly persons determined to be suffering from a reportable condition of abuse as defined in 651 CMR 5.02 (31) or self-neglect.
- Conduct Protective Services investigations, determining whether abuse/neglect or self-neglect allegations can be substantiated. Evaluate the functional, medical, mental status situation, and resources of the elder.
- Develop and implement appropriate service plans with the consent of the elder or their legal representative.
- Provide protective and other services including, if necessary, petitions for Protective Orders and/or Guardianship through the courts.
- Arrange for Competency Evaluations when necessary.
- Refer severe abuse situations to the District Attorney
- Provide program coverage for new intakes and emergencies.
- Provide ongoing casework to elders and families with the goal of preventing the abuse and/or neglect or self-neglect.
- Complete regularly scheduled home visits in accordance with EOEA guidelines.
- Provide back-up coverage for any Protective Services/Elder at Risk case as needed.
- Provide information and education about elder abuse and Protective Services, to agency staff and community providers.
- Maintain timely and appropriate case documentation according to state regulations and agency standards.
- Participate in client data entry, production of statistical reports, and accessing client information using the APS software program.
- Participate in PS team, Agency, or Elder Affairs meetings as required.
- Perform other duties as assigned by supervisor.
- Comply with HIPAA guidelines.
Professional Standards and Conduct: In addition to understanding and the supporting the organization’s Mission, employees should recognize that Professional Standards and Conduct are critical to the success of SCES and should act accordingly. Therefore, each individual will be evaluated on the following:
- Attendance and Punctuality: Due to the flexibility of SCES work schedules it is imperative that staff be reliable and arrive to work on time.
- Respect & Courtesy: Everyone deserves and should expect courteous treatment, whether in person, on the phone or in correspondence. All employees should consistently maintain a positive and congenial attitude.
- Cultural Sensitivity: Recognize and demonstrate a commitment to cultural sensitivity.
- Commitment: Commitment to SCES’ mission can be shown in many ways such as, assisting with special projects within the agency, participating in related efforts or professional associations, creating or furthering an initiative that reinforces the mission.
Qualifications/Basic Job Requirements: (Specify number of years of job-related experience required; type of degree required; certificates/licensure. Specific skills required, e.g., computer programs, secretarial skills, special machines, etc.)
- A Master’s degree in social work or psychology, or counseling, and one year of experience in counseling, case management preferred or a Bachelor’s degree in social work or related degree, and 2 years of experience in counseling, case management preferred. Licensed Social Worker (LSW), or higher, required or ability to acquire within one year of hire.
- Ability to effectively handle crisis or emergency situations.
- Experience working with elders preferred.
- Experience in crisis work and/or working with difficult clients and/or family members strongly preferred.
- Ability to work well as part of a team required.
- Experience working with individuals and families around mental illness or substance abuse issues preferred.
- Fluency in a second language, preferred.
- Valid driver’s license and ability to drive properly insured own vehicle.