Protective Services Director

Position Summary:

The Protective Services Director (PSD) oversees the day-to-day operations of the Protective Service department, administering the Protective Service Program to effectively address issues of abuse, neglect, financial exploitation and risk for elders in the community in accordance with state regulation 651 CMR 5.00.  The Director of Protective Services provides education in the community about Protective Services and demonstrates clinical leadership in the agency by participating in internal continuing education efforts and clinical consultation.


Job Responsibilities and Performance Standards:

  • Supervise the daily operations of the Protective Services Department according to Agency and program regulations as defined in 651 CMR 5.00.
  • Supervise Protective Service Supervisor and other Protective Service staff, as assigned.
  • Screen reports, assign new cases to PSW’s and provide guidance on initial steps.
  • Provide protective and other services including petitions for Protective Orders and/or Guardianship through the courts, competency evaluations, and referrals to the District Attorney, as appropriate.
  • Develop and manage annual Protective Services budget and use financial data to promote program sustainability and growth.
  • Identify and monitor measurable performance goals for Protective Services program and Protective Services staff.
  • Monitor compliance with state regulations and develop plan to improve department-wide compliance in collaboration with Director of QI and Compliance.
  • Forge new and strengthen existing relationships with institutional partners including but not limited to: Accountable Care Organizations (ACO’s), Senior Care Options (SCO’s), housing authorities, government agencies and other Aging Services Access Points (ASAP’s).
  • Provide information and education about Protective Services to agency staff and community members as needed and in accordance with Agency marketing plan.
  • Compile, analyze and submit departmental statistics to relevant agency management and Executive Office of Elder Affairs.
  • Maintain documentation in an accurate, complete, confidential and timely manner, according to state, federal and Agency regulations and guidelines.
  • Conduct timely performance reviews of assigned staff.
  • Provide after-hours coverage for agency programs according to agency on-call policies and procedures.
  • Provide back-up coverage for clients or other PS staff as needed.
  • Comply with HIPAA and other state and Agency confidentiality requirements.
  • Perform other duties as assigned.


Professional Standards and Conduct:

  • Leadership: Ability to lead, inspire, and empower staff by demonstrating confidence and leadership presence. Passion and commitment to establishing and developing evidence-based programming for individuals to live in the setting of their choice with dignity and for as long as possible.
  • Collaborative and Responsive: Regularly communicate, follow up, and use a team-driven approach. Respond thoughtfully and promptly to agency needs, requests, and inquiries; identify and build partnerships with key stakeholders. Demonstrates excellent organizational and time management skills to meet various deadlines, ensuring closed-loop communication. Ability to multi-task and maintain flexibility to adapt and adjust workload assignments based on various needs.
  • Communication: Skilled in verbal and written communication, demonstrating the ability to communicate information in various ways to meet diverse styles and cultural backgrounds.
  • Analytical: Critical thinking skills, using logic and reasoning to identify the strengths and opportunities of alternative solutions, conclusions, or approaches to problems.
  • Attendance and Punctuality:Dependable, punctual, showing flexibility when needed. Attends meetings as needed and is fully present and participates during those meetings.
  • Commitment: Embodies SCES’s core values and shows great integrity, accountability, and professionalism in all interactions. Aids in furthering SCES’s mission and commitment to an inclusive environment.



  • Bachelor’s Degree and 5 years related experience required, or Master’s Degree in Social Work and three years of related experience.
  • LICSW Preferred.
  • Case management experience preferred.
  • Previous Protective Services experience strongly preferred.
  • Must meet both CORI/SORI and public health screening requirements.


Physical Environment

  • Physical surroundings are comfortable with minimal exposure to injury or hazards.


Social/Psychological Conditions

  • Occasional stress due to periodic or cyclical workload pressures and deadlines. Some interruptions involved.


Physical Effort

  • Frequently sits, stands, walks, bends, reaches, and stoops throughout the day.
  • Frequently lifts, pulls, pushes, and carries up to 20 lbs.
  • Periodic eye strain and light ear strain.