Volunteer Coordinator & Programs Specialist

The Volunteer Coordinator & Programs Specialist’s duties include recruitment of new volunteers; processing volunteer applications; helping volunteers determine which program best fits their interest and availability; fielding questions from volunteers, staff, and outside agencies; maintaining excellent records related to Volunteer Programs; and administering and supporting several volunteer programs.

The role necessitates excellent communication skills and attention to detail. It is central in introducing new volunteers to Somerville-Cambridge Elder Services (SCES) and its programs and helping volunteers navigate the onboarding process. The Volunteer Coordinator is often a prospective volunteer’s first contact with the agency and will be able to clearly and concisely articulate SCES’ mission, our range of volunteer offerings, and the impact on local older adults. The successful candidate will be comfortable collaborating with other SCES staff and external partners, and as well as engaging directly with clients, in the coordination of agency volunteers and administration of programs. This position is 35 hours per week.

Job Responsibilities and Performance Standards:

  • Perform administrative aspects of volunteer prospecting. Recruit, screen, and process volunteer applications. Track volunteer progress and manage volunteer records in database and Excel spreadsheets.
  • Communicate with volunteers, Volunteer Programs staff, other SCES staff, external agencies, and clients, as appropriate, ensuring protection of volunteer and client personal information.
  • Work closely with Volunteer Programs staff to manage volunteer pipelines.
  • Foster volunteers’ sense of community and connection to the agency as a whole. Implement SCES orientations for new volunteers, and plan and execute volunteer appreciation events.
  • Coordinate and support one-day volunteer opportunities, including annual Farmer’s Market coupon and produce distributions and annual Thanksgiving meals delivery.
  • Oversee administration of the Caring Neighbor program, which matches volunteers with clients to perform one-off tasks and errands, the Medical Escort program, by which volunteers accompany clients to/from medical appointments, and the Community Supplemental Food Program, which provides monthly food delivery to clients.
  • Support operations of the Money Management program, which helps individuals to manage their expenses, including documentation and record keeping, maintenance of client accounts, volunteer training, and screening and onboarding client referrals.
  • Perform other duties as assigned.

Professional Standards and Conduct:

  • Leadership: Ability to lead, inspire, and empower staff by demonstrating confidence and leadership presence. Passion and commitment to establishing and developing evidence-based programming for individuals to live in the setting of their choice with dignity and for as long as possible.
  • Collaborative and Responsive: Regularly communicates, follows up, and uses a team-driven approach. Responds thoughtfully and promptly to agency needs, requests, and inquiries; identifies and builds partnerships with key stakeholders. Has excellent organizational and time management skills to meet various deadlines, ensuring closed-loop communication, multi-tasking, and maintaining flexibility to adapt and adjust workload assignments based on various needs.
  • Communication: Skilled in verbal and written communication, demonstrating the ability to communicate information in various ways to meet diverse styles and cultural backgrounds.
  • Analytical: Critical thinking skills, using logic and reasoning to identify the strengths and opportunities of alternative solutions, conclusions, or approaches to problems.
  • Attendance and Punctuality: Dependable, punctual, showing flexibility when needed. Attends meetings as needed and is fully present and participates during those meetings.
  • Commitment: Embodies SCES’s core values and shows great integrity, accountability, and professionalism in all interactions. Aids in furthering SCES’s mission and commitment to an inclusive environment.

Qualifications:

  • Bachelor’s degree.
  • Ability to work independently and collaboratively with diverse populations.
  • Exceptional time management and organizational proficiency.
  • Must meet both CORI/SORI and public health screening requirements.

Physical Environment

  • Physical surroundings are comfortable with minimal exposure to injury or hazards.

Social/Psychological Conditions

  • Occasional stress due to periodic or cyclical workload pressures and deadlines. Some interruptions involved.

Physical Effort

  • Frequently sits, stands, walks, bends, reaches, and stoops throughout the day.
  • Frequently lifts, pulls, pushes, and carries up to 20 lbs.
  • Periodic eye strain and light ear strain.