Job Opportunities

Administrative Assistant

General Purpose: Adult Family Care is a growing team of caring and skilled clinicians dedicated to providing quality nursing and social services to elderly persons and persons with disabilities in a home setting. The Administrative Assistant must be a highly detail-oriented and organized individual who is motivated to help this team fulfill its mission. This position reports to the Operations Manager.

Essential Functions:
• Call physicians to obtain required medical documentation to enroll and maintain members
• Act as a liaison between physician offices and staff regarding medical deadlines, required documentation, and testing
• Enter and update accurate client data in online databases and spreadsheets
• Send, receive, and maintain confidential client information via phone and fax
• Convey information in a clear and courteous manner without grammatical errors
• Promote compliance with program regulations, procedures, and guidelines through generating reports, reviewing client documentation, and other QI measures
• Create, organize, and manage client files
• Schedule and participate in department meetings and trainings
• Maintain office supplies
• Greet internal and external guests
• Demonstrate initiative with seeking out ways to enhance and improve workplace
• Assist with developing program materials (e.g., flyers, presentations, memorandums)
• Provide statistical support
• Perform other duties as needed and/or assigned

Qualifications/Basic Job Requirements:

Technical skills: Typing speed = 45 words per minute, proficient computer skills (MSWord, PowerPoint, Excel, and internet), ability to manipulate data (by creating graphs, sorting, filtering, etc.), quick learner on new technology, uses technology to enhance job performance
• Education and Experience: H.S diploma and 2 years experience in an administrative support role
• Experience maintaining confidential information
• Ability to prioritize and work on multiple tasks at the same time
• Maintains efficient work space
• Strong interpersonal skills
• Time management skills
• Exceptional writing and verbal communication skills
• Detail-oriented
• Bi-lingual in Spanish or Haitian Creole and customer service experience preferred

Case Manager/ Bilingual Case Manager

General Purpose: The Case Manager/Bilingual Case Manager is responsible for supporting the dignity and independence of older persons in need of assistance by assessing their situations, identifying unmet needs, arranging for, coordinating and monitoring services to meet those needs, and advocating with other agencies on behalf of the client.

Essential Functions:

•  Assess individuals for eligibility for programs, according to state, federal and Agency regulations and guidelines
• Develop, implement, and revise as needed the plan of care according to state, federal and Agency regulations and guidelines
• Monitor the plan of care for quality and appropriateness according to state, federal and Agency regulations and guidelines
• Make referrals to appropriate programs and community resources as needed according to state, federal and Agency regulations and guidelines
• Maintain documentation for consumer records in an accurate, complete, confidential and timely manner according to state, federal and Agency regulations and guidelines
• Demonstrate working knowledge about human development including, but not limited to, physical, psychological, social and spiritual aspects of aging according to Agency guidelines
• Provide coverage for others as needed
• Comply with HIPAA and other state and Agency confidentiality requirements
• If bilingual, provide translation and interpretation for agency clients and staff according to Agency guidelines

Qualifications/Basic Job Requirements:

• Bachelor’s Degree required
• Excellent communication, organizational and time management skills required
• Ability to work collaboratively as part of a team required
• Successful completion of introductory period in case management required
• Aging Services Access Point (ASAP) experience preferred
• Fluency in Portuguese, Spanish, Creole/French, Italian or Mandarin preferred
• Must meet both CORI/SORI and public health screening requirements
• Must be able to lift and carry up to 20 pounds
• Must be able to travel to consumers’ homes via public transportation or by car

Elder Care Advisor

General Purpose: The Elder Care Advisor is the staff expert on agency and community resources. S/he provides social work services for special projects that address the mental health and chronic disease issues. The Elder Care Advisor’s responsibility is to assist older persons, their families, and caregivers, and other community callers, and to address their needs for elder care assistance by providing advice, information, assessment and care planning activities on the phone or in person. S/he also facilitates educational support groups and provides assessments, consultations, and short-term counseling as part of other agency care planning programs and special projects and services. S/he participates in developing and maintaining resource materials as part of the Age Info team. S/he plans and implements community educational events, especially ones directed at caregivers.

Essential Functions:

• Provide assessment to address an elder’s functional, social, emotional and environmental status and need for assistance.
•  Identify all appropriate interventions to address an individual’s needs or requests including community and/or internet resources.
• Provide information and advice via the telephone or in person, according to the rotation schedules.
• Advocate for/or arrange appropriate service options for elders when elders and their family members are unable to do so.
• Provide outreach and short-term counseling intervention as the social worker on the mental health project.
• Provide clinical consultations, including assessments by phone or in person and written care recommendations to caregivers and elders as per policies and procedures established for agency Memory Disorder Service and/or other agency clinical care consultation services.
• Organize and facilitate educational/support groups for caregivers and family meetings and/or case conferences, as needed.
• Organize and implement community educational events, especially those directed at caregivers
• Become certified as a SHINE and/or Options Counselor as required
•  Participate in agency marketing and outreach activities, according to marketing plan.
•  Develop and maintain a thorough knowledge of agency programs and services and of community resources, including, but not limited to, financial, health, housing, legal, and mental health resources, and public benefits.
•  Participate in the development and maintenance of agency resource materials as member of Age Info team.
•  Complete appropriate paperwork requirements including data entry into program databases, case documentation, and statistical reports.
•  Complete evaluations of services including follow up calls or in person consults to determine if the options provided addressed a particular caller’s needs
•  Participate in meetings scheduled by Lifetime Regional Coordinator.
•  Participate in team, program or agency meetings as requested by the direct supervisor

Qualifications/Basic Job Requirements

• Bachelor’s degree in social work or related field and two years’ experience in social services.
• Experience working with elders and/or developmentally challenged and disabled adults in a community setting required
• Excellent clinical assessment and intervention skills required
• Excellent oral and written skills required
• Ability to work collaboratively as part of a team
• Knowledge of Medicaid and other public benefits and/or community-based service networks for elders, developmentally challenged and disabled adults
•  Strong data entry and word-processing skills essential
•  Bilingual in Spanish, Portuguese, or Haitian Creole preferred, but not required

Certified Older Adult Peer Specialist

General Purpose: The Certified Older Adult Peer Specialist will use a person-driven, recovery-oriented approach to work with older adults with behavioral health conditions, both in short or long-term capacities. This is a part-time, benefits-eligible position.

Essential Functions:

• Meet with potential clients to determine suitability of peer support; make alternative or additional referrals as needed.
• Provide 1:1 peer support in the home or setting of client’s choice.
• Become knowledgeable of local resources and programs and make referrals as needed.
• Provide advocacy and support in domains commonly impacted by aging such as: housing, health, safety, and relationships.
• Provide and arrange for crisis intervention services as needed.
• Facilitate peer support groups, such as WRAP or Buried in Treasures, for clients and/or caregivers.
• Provide staff and community consultation on peer support, wellness and recovery.
• Work with Director of Clinical Services and the Connect team members in assessing staff training needs and coordinating appropriate speakers.
• Maintain timely and appropriate case documentation according to state regulations and agency
  standards.
• Participate in client data entry, production of statistical reports, and accessing client information using SIMS and internal agency data entry requirements.
• Participate in Protective Services, Aging Information, AFC, State Home Care, Agency, Elder Affairs, or community meetings as required.Qualifications/Basic Job Requirements:

Qualifications/Basic Job Requirements

• Peer Specialist or Recovery Coach Certification, preferably certification as Older Adult Peer Specialist.
• Experience working with older adults strongly preferred.
• Ability to effectively handle crisis or emergency situations.
• Ability to work well as part of a team.
• Experience working with individuals and groups.
• Fluency in a second language preferred.
• Valid driver’s license and ability to drive properly insured own vehicle.

Money Management Rep Payee & Outreach Manager

General Purpose: The Money Management Program (MMP) Representative Payee & Outreach Manager is responsible for promoting and growing MMP; representing MMP in the community and at the state level; convening the MMP advisory council; and facilitating volunteer training and client support. In addition, the MMP manager is responsible for overseeing and managing all aspects of the Rep Payee program, which assumes legal authority to write and sign checks for clients who need this assistance.

The role necessitates excellent interpersonal skills, as the MMP Manager must foster and maintain relationships with referral sources, both internal and external. This position is 20 hours per week.

Essential Functions:

• Coordinate with Community Relations to develop and implement an outreach plan to define and maintain adequate levels of client and volunteer referrals. This plan should focus on increasing internal client referrals, especially from Home Care staff.
• Train and onboard volunteers, maintaining a ratio of one volunteer per client.
• Screen client referrals from SCES staff and outside sources, assign volunteers in a timely manner, and address client concerns as they arise. Communicate proactively with referral sources, especially when internal, about referral status.
• Provide ongoing training, education, and support to volunteers, facilitating three volunteer meetings each year, and addressing volunteer concerns as they arise.
• Attend MA MMP meetings and stay up to date on state and national MMP regulations.
• Recruit new Advisory Board members as necessary, cultivating a range of local professionals to provide insight into community needs.
• Schedule and facilitate 3-4 Advisory Board meetings each year.
• Manage Rep Payee cases, liaising with Rep Payee clients and their volunteers. Lead problem-solving efforts, drawing on internal and external resources as needed.

Qualifications/Basic Job Requirements:

• B.A. and 2 years’ related experience in a human-service related agency. Equivalent work experience may be substituted for degree requirement.
• Experience with group presentations and trainings.
• Strong interpersonal, organizational, and written and verbal communication skills.
• Availability for occasional evenings and weekends appointments/meetings.
• Experience supervising volunteers strongly preferred. Experience working with older adults a plus.

Supportive Housing Coordinator/Case Manager

General Purpose: This position is responsible for managing State Home Care and Supportive Housing program services for residents of a local Supportive Housing site, along with State Home Care clients in the local community. This position provides linkage to needed support services for residents and works in partnership with the local housing authority (LHA) to advocate for residents’ needs. This position is responsible for supporting the dignity and independence of persons with disabilities and elders who are in need of assistance by assessing their situations, identifying unmet needs, arranging for, coordinating and monitoring services to meet those needs, and advocating with other agencies on behalf of the client.

Essential Functions:

• Meet with and assess building residents/referred elders to determine eligibility for the State Home Care Program and/or to Supportive Housing Program services.
• Provide case management to oversee and monitor services and care coordination for older adults in the State Home Care Program who reside in the Supportive Housing site and those in the community.
•  Collaborate with vendor agency staff to develop, implement, and coordinate flexible care services for all participants.
•  Manage provision of emergency and one-time only services as needed.
•  Participate in and/or facilitate care conferences with elders, family members, LHA, and community professionals as needed regarding care needs; provide and solicit advise about specific elder issues and available resources and resolve conflicts.
•  Perform outreach activities at the Supportive Housing site to promote the availability of Supportive Housing services.
•  Provide State Home Care services according to EOEA guidelines to all eligible building residents and elders in the community, including but not limited to case management, advocacy, coordination of services, SIMS/SAMS data management, compliance with EOEA and agency documentation standards.
•  Coordinate and conduct social activities for building residents; work with residents to assess residents’ interests and needs for social/recreational/community activities.
• Oversee an onsite meals program at the Supportive Housing site and be knowledgeable of community programs to help residents address any food instability issues.
•  Collaborate with building management and vendors to identify and resolve client/service issues and needs.
•  Be knowledgeable about the LHA application process, move in and out procedures, and rules and regulations for housing site. Assist building management as requested with service planning for residents who are relocating.
•  Disseminate information to residents by creating newsletter, calendars, and/or information flyers that include activities, events, and key contact information.
•  Maintain and if needed, create Memorandum of Understanding with the LHA that ensures a positive working relationship.
• Maintain confidential records, document clinical and service needs to meet EOEA/agency standards for case management services and billing needs.
•  Submit on a quarterly and annual bases to EOEA statistical and annual narrative reports reflecting status of Supportive Housing Program and activities.
•  Demonstrate working knowledge about human development including, but not limited to, physical, psychological, social, and spiritual aspects of aging.
•  Weekly onsite office hours at the Supportive Housing site.

Qualifications/Basic Job Requirements:

• Bachelor’s Degree required
• Excellent communication, organizational and time management skills required
•  Ability to work collaboratively as part of a team required
•  Strong leadership and group skills
•  Successful completion of introductory period in case management required
•  Aging Services Access Point (ASAP) and/or housing experience preferred
•  Must meet both CORI/SORI and public health screening requirements
•  Must be able to lift and carry up to 20 pounds
•  Must be able to travel to clients’ homes via public transportation or by car along with weekly office hours at the Supportive Housing site.
• Flexible schedule to include occasional evening and/or weekends.